INFOBIP brings mobile messaging solutions to DESCO's customers in BD
Business Desk :
INFOBIP, a global cloud communications company for businesses and leader in omnichannel engagement is enabling mobile messaging solutions for Dhaka Electric Supply Company Limited (DESCO), an organization under the Ministry of Power, Energy and Mineral Resources that serves nearly one million consumers in northern Dhaka, said a press release on Wednesday.
By using Infobip's omnichannel solution, DESCO can choose the optimal communication channels for specific types of messages, available on a single communication platform. These channels include SMS, and a number of chat app channels such as WhatsApp, Telegram and Facebook Messenger, RCS, Push and more.
DESCO is currently using a two-way Application-to-Person (A2P) SMS, which is helping and reminding their customers with billing related notifications such as due date for bill payment, late payment reminders and payment confirmations. Infobip is helping DESCO to better serve its customers as they are now able to conveniently review their billing information and receive short-term or long-term power outage notifications via A2P SMS.
"We are looking forward to increasing our customers trust, loyalty, ease and satisfaction by utilizing mobile messaging," said Brig. Gen. Md Shahid Sarwar, Managing Director of DESCO.